Payment Terms, Billing & Refund Cancellation Policy

Payment Terms, Billing & Refund/Cancellation Policy

PAYMENT TERMS, BILLING POLICY & REFUND/CANCELLATION POLICY

RockinBoxTech.com

Effective Date: 05/01/2026

RockinBoxTech.com (“Website”) is owned and operated by RockinBoxTech.com, a sole proprietorship located in El Paso, Texas (“RockinBoxTech.com,” “we,” “our,” or “us”).

This Payment Terms, Billing Policy & Refund/Cancellation Policy (“Policy”) establishes the terms governing payments, fees, purchases, subscriptions, advertising services, website design services, and other paid services offered by Rockin Box Tech.

By purchasing, requesting, authorizing, or using any paid service from RockinBoxTech.com, you agree to this Policy.

1. Scope of Services

RockinBoxTech.com may provide paid services including, but not limited to:

· Website design;

· Website development;

· Website updates and maintenance;

· Business advertising placements;

· Featured listings;

· Referral-related services;

· Digital services;

· Consulting services;

· Future products or services offered through RockinBoxTech.com.

Specific services, prices, deliverables, timelines, and requirements may be provided through:

· Written agreements;

· Email communications;

· Service proposals;

· Invoices;

· Statements of work;

· Website order forms.

2. Payment Authorization

By requesting paid services, you authorize RockinBoxTech.com to charge, invoice, or otherwise collect payment for agreed-upon services.

You agree that:

· Payment information provided is accurate;

· You are authorized to use the payment method provided;

· You accept responsibility for all authorized charges;

· You will pay all applicable fees according to agreed terms.

3. Payment Processing

RockinBoxTech.com may use third-party payment processors to process payments.

Examples may include:

· Credit card processors;

· Electronic payment providers;

· Banking services;

· Other payment platforms.

RockinBoxTech.com does not control third-party payment processors and is not responsible for:

· Payment processing errors;

· Processor outages;

· Processor security practices;

· Unauthorized activity occurring through third-party systems.

Your use of third-party payment services may be subject to separate terms and privacy policies.

4. Payment Information Security

RockinBoxTech.com does not intentionally store complete payment card information unless specifically disclosed.

Payment information may be collected and processed directly by third-party payment providers.

You acknowledge that no electronic transmission or storage system can be guaranteed completely secure.

5. Pricing and Fees

Prices for services may be provided through:

· Website listings;

· Quotes;

· Proposals;

· Emails;

· Contracts;

· Invoices.

RockinBoxTech.com reserves the right to change pricing at any time.

Price changes will not affect services already purchased unless otherwise agreed.

6. Taxes and Government Fees

Customers are responsible for any applicable:

· Sales taxes;

· Use taxes;

· Government fees;

· Regulatory charges;

associated with purchased services unless otherwise stated.

7. Deposits and Upfront Payments

For certain services, including website design projects, RockinBoxTech.com may require:

· Deposits;

· Partial payments;

· Full payment before work begins;

· Milestone payments.

Deposits may be non-refundable when they cover:

· Time already spent;

· Project planning;

· Research;

· Design work;

· Development work;

· Administrative costs;

· Third-party expenses.

8. Website Design Services

Website design projects may require customer cooperation, including providing:

· Content;

· Images;

· Logos;

· Business information;

· Access credentials;

· Required approvals.

Delays caused by failure to provide required materials may affect completion dates.

RockinBoxTech.com is not responsible for delays caused by:

· Customer inaction;

· Third-party providers;

· Hosting companies;

· Domain registrars;

· Software platforms;

· External services.

9. Advertising and Listing Services

Paid advertising, featured listings, and promotional placements may include:

· Defined placement periods;

· Specific advertising locations;

· Agreed promotional terms.

Payment does not guarantee:

· Increased sales;

· Increased traffic;

· Customer leads;

· Business growth;

· Search engine rankings;

· Financial results.

Advertising is provided as exposure or placement only.

10. Refund Policy

Refund eligibility depends on the nature of the service purchased.

Refunds may be denied for:

· Completed work;

· Delivered digital services;

· Custom designs;

· Customized materials;

· Advertising placements already published;

· Services already performed;

· Time already spent on a project.

Any approved refund will be issued at the sole discretion of RockinBoxTech.com unless otherwise required by law or a written agreement.

11. Cancellation Policy

Customers may request cancellation of services by contacting RockinBoxTech.com.

Cancellation requests must include:

· Customer name;

· Contact information;

· Service purchased;

· Reason for cancellation;

· Relevant transaction information.

Cancellation does not automatically guarantee a refund.

12. Subscription Services

If RockinBoxTech.com offers recurring services in the future:

· Billing frequency will be disclosed before purchase;

· Cancellation procedures will be provided;

· Customers remain responsible for charges incurred before cancellation;

· Automatic renewal terms will be disclosed where applicable.

13. Chargebacks and Payment Disputes

Customers agree to contact RockinBoxTech.com before initiating a payment dispute or chargeback whenever possible.

Unauthorized chargebacks may result in:

· Suspension of services;

· Cancellation of ongoing work;

· Removal of advertising placements;

· Collection efforts;

· Legal action where appropriate.

14. Service Suspension

RockinBoxTech.com may suspend or discontinue services for:

· Non-payment;

· Fraudulent payment activity;

· Abuse of services;

· Violation of agreements;

· Failure to provide required information.

15. Third-Party Services

Some services may depend on third parties, including:

· Hosting providers;

· Domain registrars;

· Software platforms;

· Payment processors;

· Advertising networks.

RockinBoxTech.com is not responsible for failures caused by third-party providers.

16. No Guarantee of Results

RockinBoxTech.com does not guarantee:

· Website traffic;

· Search engine rankings;

· Advertising performance;

· Sales increases;

· Customer leads;

· Business revenue;

· Specific business outcomes.

Services are provided based on professional effort and agreed deliverables.

17. Limitation of Liability

To the fullest extent permitted by law, RockinBoxTech.com shall not be liable for:

· Lost profits;

· Lost revenue;

· Lost opportunities;

· Business interruption;

· Third-party failures;

· Website downtime;

· Payment processor issues;

· Advertising performance;

· Customer decisions.

18. Indemnification

You agree to defend, indemnify, and hold harmless RockinBoxTech.com from claims, damages, losses, expenses, and reasonable attorneys’ fees arising from:

· Your use of paid services;

· Your provided materials;

· Your violation of agreements;

· Your unlawful conduct.

19. Governing Law

This Policy shall be governed by the laws of the State of Texas.

20. Venue

Any dispute regarding payments or services shall be handled in the appropriate courts located in El Paso County, Texas.

21. Policy Changes

RockinBoxTech.com reserves the right to update this Policy at any time.

Changes become effective when posted on RockinBoxTech.com.

22. Contact Information

RockinBoxTech.com

El Paso, Texas

Website: RockinBoxTech.com

Email: mailbox@rockinboxtech.com